Term and Conditions

 Description of Services:

Strain Relief Massage Therapy LLC is the premier provider of Mobile Therapeutic Massage in the San Francisco Bay Area. All massages are strictly professional massages performed by an insured Massage Therapist. Strain Relief Massage Therapy LLC. will provide all equipment necessary for each session, including massage lotion or oil, fresh sheets and massage table.

Payment & Fees:

Payment is due at the end of each session, but may be pre-paid at the time of booking. Strain Relief Massage Therapy LLC accepts payment using Visa, Mastercard, and Cash.

Service fees listed at time of booking is the amount you will be charged.

The final cost will be listed before your enter your credit card information.

Gratuity is not included in the massage price. Gratuities are appreciated (but not necessary) in cash upon completion of the massage.

Cancellations:

All reservations shall be supported by providing a valid credit card.

Cancellation made before 24 hours of your appointment time will be refunded in full.

Cancellations made after 24 hours of your appointment time, as well as "no-shows" for your scheduled appointment time will result in being charged full price for the scheduled service.

Therapist retains the right to terminate massage at any time at their discretion; including (but not limited to) inappropriate conduct from the patient, including (but not limited to): inappropriate touching, vulgar language, verbal physical or sexual harassment, or intoxication on the part of the patient. If a massage is terminated no refund will be paid to the patient.

Strain Relief Massage Therapy LLC retains the right to arbitrate disputes between Therapist and Patient. This determination shall be final.

Medical Waiver & Disclaimer:

Strain Relief Massage Therapy LLC provides therapeutic massage therapy services. Patient agrees to provide any known medical conditions that might be effected by massage services. It is the responsibility of the patient to disclose any medical conditions to Strain Relief Massage Therapy LLC before the start of your session. Medical conditions include but are not limited to: Heart conditions, stroke, diabetes, skin conditions, cancers, and auto-immune disorders.

Strain Relief Massage Therapy LLC and its Therapists cannot diagnose or treat any medical conditions or provide prescriptions for any medications, exercises or stretches.

Indemnification:

Patient agrees to indemnify and hold Strain Relief Massage Therapy LLC and its employees harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of use of any person or facility provided by Strain Relief Massage Therapy LLC or its employees.

Liability Cap:

Except where prohibited by applicable law, the aggregate liability of Strain Relief Massage Therapy LLC and its employees to you for all claims arising from or relating to this agreement, or your use of the services including without limitation, your interaction with any therapist(s) or other customer(s), any cause of action sounding in contract, tort, or strict liability will not exceed the greater of: (A) the total amount received by Strain Relief Massage Therapy LLC from you during the six-month period prior to the act, omission or occurrence giving rise to such liability, or (B) $100.

Privacy:

Any information received from the patient shall be deemed strictly personal and confidential and Strain Relief Massage Therapy LLC and its employees agree it shall not divulge any information received from patient to any person or entity without such patients prior written consent except where applicable by aggregate law. Strain Relief Massage Therapy LLC is HIPAA compliant, and all medical information gathered is protected under the Health Insurance Portability and Accountability Act (HIPAA).